Why Starbucks is still struggling after a year with its new CEO

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Despite a year of changes including menu simplification, store renovations, and a half-billion-dollar investment in labor hours, Starbucks is still reporting declining sales and facing strikes from over 600 unionized locations. We examine how CEO Brian Niccol's attempts to recreate the "third place" experience have been undermined by understaffing, operational complexity, and the fundamental tension between being a global corporation and a cozy neighborhood coffeehouse. Plus: OpenAI goes Hollywood and StubHub is looking to IPO.

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